Click to call has been around for what seems like forever now. And because of this, many people who make their living online take this feature for granted. But even though early iterations of the technology were first patented over 25 years ago (which actually IS forever when it comes to online technologies!), click to […]
If your company is heavily dependent on phone calls for its revenue, creating a positive encounter on the phone should be considered an essential part of your business. Call intelligence software can play a major role in creating a better customer experience which can lead to increased conversions and more profits. In this article we’ll […]
Interactive Voice Response (IVR) systems allow businesses to handle large call volumes by processing information provided by callers in response to a series of automated prompts. A customer typically knows they’re dealing with an IVR system when an programmed voice gives them the option to press a number on their phone to complete a command. […]
If your business relies on calls from customers, you’re probably already used to receiving a large volume of phone calls. But where do these callers come from and how did they hear about your business? If you or your department is in charge of the advertising budget, you’ll need to know which campaigns are performing […]
What Is Call Routing Software? Call routing software forms the basis for an automatic call distributor (also known as an ACD) which uses a routing strategy to direct incoming phone calls to agents, departments or phone queues. The routing strategy dictates where the calls are sent and is composed of a prearranged set of criteria […]
Learning how to sell leads can benefit a wide variety of people and companies. Certain companies might generate leads they are unable to use because they already have an excess or the leads they’ve generated aren’t appropriate for their specific field or location. Other companies or individuals generate leads for the express purpose of selling […]
If your company has a high volume of incoming leads, whether phone calls, emails or other queries, you may find that sorting through these leads and directing them to the appropriate salesperson, client or lead buyer becomes a gargantuan task. Lead distribution software is designed to make responding to this influx of leads much easier. […]
It appears that Facebook is again expanding on click2call technology with the launch of a new ad unit that will allow users to click on an ad and be connected with the advertiser via WhatsApp. The so-called Click-To-WhatsApp button is somewhat surprising as WhatsApp has always claimed that it never planned to allow advertisements within […]
1. Organize Information Sales management software allows your sales team to stay organized. From acting as a database for customer information, to scheduling and tracking mass emails or keeping track of your marketing schedules, a good sales management software system can act as a superhuman personal secretary for your entire sales team. 2. Reduce Data […]
IVR technology or Interactive Voice Response technology, is commonly understood as the phone voice that asks us to press 0 if we wish to speak to an operator. IVR technology has allowed businesses to process large volumes of phone calls while collecting information, processing that information and producing relevant actions. But there are many specific […]
