The development of the assembly line changed the factory floor, making it possible to produce more products in less time by streamlining the process. Sales acceleration tools have a similar effect in the modern office. They harness the power of technology to streamline processes and maximize your efforts so your customers move more quickly through […]
Call abandonment is a metric that indicates the performance of a company’s system, equipment or personnel. In some cases, it’s the first sign that something isn’t working properly. It’s also easy to overlook. The answers to these frequently asked questions will help you understand why it’s important to pay attention to the reasons callers decide […]
If your company uses an interactive voice response (IVR) system to manage incoming calls, you already know how valuable the technology is for running your business. With IVR technology, you can save time and money by routing calls to the appropriate departments and ensure that customers can reach the right people within the organization. Yet, […]
Although interactive voice response (IVR technology) has been around since the 1970’s, it wasn’t a standard feature for call centers until recently. In fact, if you’re exploring platforms and software to automate your call center, you’re probably seeing the term show up in almost every product description. These commonly asked questions and answers will help […]
As a business owner, you need to know what’s going on in the day to day operations of your company. Automatic call recording gives you a glimpse of the interactions between your employees and customers. This information helps you identify the strengths and weaknesses of your team and operating procedures so you can boost productivity […]
Communication is the foundation of your business, and chances are that much of that communication takes place over the phone. Consider the amount of time your team spends talking to each other and your customers. Call automation solutions do everything from automatically dialing numbers to sending out message blasts so your team members can talk […]
When customers call your company, they want something. It can be a simple request for more information about a product or service, or it can be an urgent matter that needs immediate attention. Unfortunately, you don’t know the nature of the need until someone speaks to the caller. This is why you have to think […]
Customers these days tend to want to help themselves by becoming more self-sufficient when dealing with businesses. Advances in technology have afforded both customers and businesses this luxury. Self-sufficiency helps the customers by giving them flexibility in their methods of obtaining information and services, while businesses benefit from lowered costs and increased employee freedom. IVRS […]
For companies that rely on qualified leads for their phone sales based business, outbound phone calls are not only time consuming, but they can become expensive. Through years of refinement based upon trial and error, many successful pay per call marketers and advertisers have learned to maximize their progress by utilizing phone call automation technology […]
Interactive Voice Response (IVR) systems allow businesses to handle large call volumes by processing information provided by callers in response to a series of automated prompts. A customer typically knows they’re dealing with an IVR system when an programmed voice gives them the option to press a number on their phone to complete a command. […]
