Unless you’re a sole proprietor who fields your own calls, chances are you have some form of call distribution at your company. In some cases, a live receptionist answers the phone and routes calls to the appropriate department or team member. Others use an automated attendant to answer and direct calls. Automatic call distribution systems […]
If you’re setting up your first call center or are ready to upgrade an existing system, you probably want to know more about call center management software. This list of frequently asked questions include some of the most commonly asked questions about these systems. What Does Call Center Management Software Do? Call center management […]
Losing phone calls is bad for business. When callers hang up before they have a chance to talk to one of your employees, your customer satisfaction ratings drop and you miss out on an opportunity for a sale. Yet, these lost calls provide valuable information about your team’s performance if you take the time to […]
Staying in touch with your customers is a given if you want to stay in business. That’s why it’s so important to make sure your call center runs efficiently and provides an optimal customer experience. Today’s call centers rely on software to identify customer needs, route phone calls, send data to agents assisting customers and […]
Between email, instant messaging, comments, and reviews, your customers have plenty of ways to communicate with you. These digital options are convenient, but they still haven’t replaced the phone as a communication tool. That’s why companies continue to rely on call generation to connect with potential customers. Your sales team needs leads to convert into […]
The most common complaint customers have about calling customer support is the amount of time it takes to solve the problem. They may spend five, ten or thirty minutes waiting to talk to a representative only to find out they called the wrong department. Then they have wait as the representative transfers the call and […]
A lead is the starting point of the journey towards a sale. Being able to manage leads effectively is an essential function for businesses that depend on sales for their bottom line. With the advent of the internet and online marketing, lead management has become both easier and more complicated at the same time. To […]
In today’s digital environment, the conversion from a slightly interested interested observer to a fully engaged customer is complex. For a company that relies on phone calls as part of its business model, a call intelligence platform can be an important tool for understanding this transformation. Not only will it ensure calls are handled smoothly […]
The CallerReady performance marketing platform has been designed to implement all the various components of pay per call technology into a single call marketing package. When your business is based upon phone calls and lead generation CallerReady provides a platform that offers a complete set of tools for managing your business. Check out these main […]
Call centers deal with large volumes of data generated by the phone calls, conversations and information gathering processes occurring throughout the working day. Making sense of all this data requires the ability to sort and store information in a systematic way. Call center management software makes this possible. However, in addition to classifying data, this […]
