Call distribution, Lead distribution, Routing Software
There’s a new and exciting technology emerging for businesses that’s guaranteed to transform sales, organize call representatives and agents, and make customers happier than ever — and it’s available right now at callerready.com. This new technology routes calls and protects lead distribution in the smartest way possible. The routing software has the ability to make sure all of your incoming calls are received as effectively as they can be — not just some of them. The software works by routing incoming calls in real time, basing the route on the following dynamic factors or “rules:”
- Agent availability and set office hours
- How skilled the agent is with customers and clients
- Whether or not the agent will be available to talk immediately
- Daily call caps
- How important the call is (priority)
- And much more
Setting up the above rules will not only help you gain more sales and make your customers happier, but it’ll help you protect your lead distribution software. New customers and clients won’t be left hanging, and they’ll be far less apt to hang up the phone preemptively out of frustration. What’s better, existing customers and clients will no longer hold back when they dial your company’s number.
Nowadays, it’s more important than ever to stay on top of your game when it comes to call distribution. We live in a world where we have information at our fingertips, and we want answers immediately. And this technology does just that — it gives your customers the answers they need in a heartbeat. It’s not only a new type of way to do business, it’s the smart way to do business.
For more information about the call/lead distribution process call CallerReady at 877-800-4844 or visti us at callerready.com